Join us in the latest episode as we welcome Evgenia Mkrtychian, Head of Customer Success and Corporate Communication Strategy, for an illuminating discussion on managing rapid growth!

In this insightful segment, Evgenia shares invaluable perspectives on the significance of customer success and marketing strategies within the realm of mobile marketing and e-commerce platforms, particularly for quick-service restaurants.

Discover the secrets behind a streamlined onboarding process and learn how organizations are optimizing and automating specific procedures to cope with their accelerated growth. Gain deeper insights into the symbiotic relationship between sales and customer success teams, and how knowledge sharing drives success in the sales process.

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In an era of escalating living expenses, both consumers and businesses are feeling the pinch of increased costs. The dilemma of whether to raise prices looms large for business owners, wary of the impact on their clientele. But fear not, for a solution lies in understanding the core of customer loyalty and crafting strategies to maintain it, even amidst price hikes.

Join us as we delve into the art of nurturing emotional connections with your brand, an essential ingredient in weathering economic storms. Through insights from industry expert Evgeniia Mkrtychian, discover the transformative power of reward-based loyalty programs. These programs not only bolster customer retention but also cultivate brand advocates and amplify revenue streams.

Stay tuned for the full article, where we unveil the key components of a successful loyalty program and guide you through its implementation. With the right approach, your business can thrive, even in the face of economic challenges.

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In the highly competitive world of B2B subscription-based SaaS companies, customer churn is a constant challenge. But by taking a data-driven approach, businesses can identify key drivers of churn and implement targeted strategies to reduce it. In this article, we explore practical steps for using customer data to identify at-risk customers, personalize retention efforts, and ultimately improve customer satisfaction and loyalty. Whether you're a startup or an established enterprise, a data-driven approach can help you stay ahead of the competition and keep your customers coming back for more.

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Learn how to build true customer loyalty and stop discounting your brand. Discover why discounts and promotions can actually harm your brand in the long run, and find out how to create a loyal customer base by delivering value and building strong relationships. Whether you're a small business owner or a seasoned marketer, this article offers valuable insights and practical tips to help you boost your brand's reputation and grow your customer base.

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